11/08/2026
We are looking for a Customer Service Team Manager to join our Business Choice Direct team in Eastleigh!
This is a fantastic opportunity for an experienced people leader to lead, inspire and develop a busy customer service team, driving exceptional client experiences and creating an environment where colleagues can grow and succeed.
This role will bring the opportunity to:
✔️ Lead, coach and develop a high-performing customer service team
✔️ Drive service excellence, performance and continuous improvement
✔️ Manage team performance and resources to achieve business objectives
✔️ Champion a positive, inclusive and customer-focused team culture
✔️ Collaborate across the business to improve efficiency and deliver outstanding client experiences
📍 The ideal candidate will be an experienced people leader who is passionate about developing others, driving performance and delivering excellent customer service. Experience in a fast-paced call or contact centre environment would be an advantage, while insurance experience is desirable but not essential.
🔗 Apply today: https://careers.benefactgroup.com/jobs/8191310-customer-service-team-manager