08/01/2026
🚨Being transparent.🚨
We had a 7 month booking cancel.
Just over £27k.
Not because the apartment wasn’t ready.
Not because demand dropped.
But because of bins and litter outside the building.
What makes it harder is the timing.
We had just completed a solid 6 month stay.
Turned the flat around in under two weeks.
Fresh, clean, guest ready.
New guests due to arrive.
And this is the uncomfortable truth with serviced accommodation.
Even with strong systems, great management and top tier cleaning, things outside your front door can undo months of good work. Other tenants. Shared spaces. One slip up that is not even yours.
Credit where it is due.
My management company have been excellent.
Clear headed, proactive and fully invested. No drama. Just solutions.
Instead of dwelling, we moved fast.
Pulled the power team together.
Took initiative.
Escalated.
Cleaned.
Communicated.
Did everything we could to turn this around and protect the booking and the asset.
Property isn’t passive.
I’LL SAY THAT LOUDER FOR THE PEOPLE AT THE BACK!
SA isn’t perfect.
But how you respond when it goes wrong is what actually defines the operator.
We will save this, and we will turn this around.
Stay tuned 👌🏼✌🏼