M A Training Solutions Ltd

M A Training Solutions Ltd Providing training solutions for businesses and individuals; developing and equipping people with the right skills to improve knowledge and performance.

Delighted to announce that I'll be a judge for the UK National Contact Centre Awards 2026 🙂 and I can't wait to start th...
01/04/2026

Delighted to announce that I'll be a judge for the UK National Contact Centre Awards 2026 🙂 and I can't wait to start the judging/interview sessions this month!

Not wanting to miss out on the latest trend, tried my caricature thingy on chatGpt, and I've ended up with three hands! ...
08/02/2026

Not wanting to miss out on the latest trend, tried my caricature thingy on chatGpt, and I've ended up with three hands! 🤭

My lovely Glaswegian delegates 🏴󠁧󠁢󠁳󠁣󠁴󠁿 completed their 6 month Management Development Programme today, ending with their...
21/01/2026

My lovely Glaswegian delegates 🏴󠁧󠁢󠁳󠁣󠁴󠁿 completed their 6 month Management Development Programme today, ending with their individual presentations on what they've learned to the senior leaders.

So very proud! 🙂 Gonna miss them.

Looking forward to another busy year.....let's see what 2026 brings 🙂
08/01/2026

Looking forward to another busy year.....let's see what 2026 brings 🙂

I do love a well designed Break Out Room! 🙂 Running back-to-back Team Huddles up here for 2 days 😁
13/02/2025

I do love a well designed Break Out Room! 🙂 Running back-to-back Team Huddles up here for 2 days 😁

Spent the morning at Sharples doing mock interviews for Year 10's (for those of a certain age like me, that's 4th year i...
22/01/2025

Spent the morning at Sharples doing mock interviews for Year 10's (for those of a certain age like me, that's 4th year in old money!) 🙂 Always such a great experience.

9 x interviews of 10 mins, then 5 mins to give feedback to each student...

✅️ Things they did well, plus one....
🔆 Even Better If.......

I really like the EBI idea 💡 this is instead of giving development areas; things they missed; what they didn't do....etc.

I use the EBI method when I'm coaching adults 🙂

I've been in Liverpool this week delivering another Customer Excellence programme for a client & this was the lovely, cr...
16/01/2025

I've been in Liverpool this week delivering another Customer Excellence programme for a client & this was the lovely, crisp morning view from the training room - right on the Mersey! 👌

Super day down south running a Team Building event for a lovely group of sales colleagues at Discover the World Travel. ...
08/10/2024

Super day down south running a Team Building event for a lovely group of sales colleagues at Discover the World Travel.

Lots of sharing, honest conversations and feedback, along with useful insights - all captured in their new Teamwork journals 🙂 I rounded it off with an 'old school' game of Play Your Cards Right! Brucie would've been proud! 😉 (only those of a certain age will get that)


Absolutely loved delivering this bespoke Customer Excellence programme last week - such an engaged group of Leaders, Coa...
03/09/2024

Absolutely loved delivering this bespoke Customer Excellence programme last week - such an engaged group of Leaders, Coaches & Trainers! 🙂
CCMA | Call Centre Management Association

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