EXTREME FITNESS IS A SCAM!

BBB Rating Based on BBB files, this business has a BBB Rating of F on a scale from A+ to F. Reasons for this rating include: •212 complaints filed against business •Failure to respond to 4 complaints filed against business. •5 complaints filed against business that were not resolved. •BBB does not have sufficient background information on this business. Business Contact and Profile Name: Extreme Fitness Inc- HO** Fax: (905) 709-5643 Address: 8281 Yonge St Thornhill, ON L3T 2C7 Website: www.extremefitness.com Principal: Mr. Taso Pappas, V.P. Sales/Marketing Customer Contact: Mr. Taso Pappas, V.P. Sales/Marketing - (905) 709-1248 or [email protected] Email Address: [email protected] File Open Date: August 2001 Type of Business: Health Clubs, Health & Fitness Program Consultants BBB Accreditation: This company is not a BBB Accredited business. Customer Complaint History When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. BBB processed a total of 212 complaints about this company in the last 36 months, our standard reporting period. Of the total of 212 complaints closed in 36 months, 75 were closed in the last year. These complaints concerned : 5 regarding Advertising Issues 1 - Advertised price not honored 1 - Advertised terms not honored 1 - Advertisement misrepresented a product 1 - Bait & switch advertisement 1 - None of the Above - Advertising Complaint Issue 56 regarding Billing or Collection Issues 10 - Failure to correct billing errors 1 - Failure to provide itemized billing as requested 2 - Failure to substantiate charges 6 - Improper collection practices 16 - None of the Above - Credit, Billing or Collection Complaint Issue 7 - Unauthorized bank debits 14 - Unauthorized credit card charges 100 regarding Contract Issues 9 - Failure to honor a contract or agreement 19 - Invalid or false contract 67 - None of the Above - Contract Complaint Issue 4 - Unauthorized changes to the contract or agreement 1 - Work performed outside the terms of the contract or agreement 4 regarding Customer Service Issues 1 - Failure to provide promised assistance or support for products or services 1 - Failure to respond to phone calls or written requests for assistance or support 1 - Inappropriate behavior by customer service personnel 1 - None of the Above - Customer Service Complaint Issue 1 regarding Guarantee or Warranty Issues 1 - Failure to provide promised written warranty or guarantee 1 regarding Product Issues 1 - None of the Above - Product Quality Complaint Issue 21 regarding Refund or Exchange Issues 7 - Failure to honor promised refunds, exchanges, or credit 3 - Failure to honor refund, exchange or credit policies 11 - None of the Above - Refund or Exchange Complaint Issue 21 regarding Sales Practice Issues 2 - None of the Above - Sales Complaint Issue 1 - Sales presentation did not disclose complete pricing information 3 - Sales presentation did not disclose key conditions of the offer 2 - Sales presentation misrepresented the product 2 - Sales presentation misrepresented the service 1 - Sales presentation not consistent with advertisement 4 - Sales presentation not consistent with the written agreement 4 - Sales presentation used dishonest sales practices 2 - Sales presentation used high pressure methods 3 regarding Service Issues 1 - Failure to honor service estimate or agreement 1 - Improper or inferior service 1 - None of the Above - Service Complaint Issue These complaints were closed as: 157 Resolved 89 - Company resolved the complaint issues. The consumer acknowledged acceptance to BBB. 67 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB. 1 - Company resolved the complaint issues, but not within BBB's timeframe. 5 Unresolved 5 - Company failed to resolve the complaint issues through BBB voluntary and self-regulatory process. 46 Administratively Closed 43 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied. 1 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint. 2 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer. 4 No Response so ARE YOU GUYS FINALLY GOING TO HONOUR MY CANCELLATIONS OF MEMBERSHIP??? thanks for the great 2 years guys!! NOT!

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