05/18/2024
๐๐ฑ๐ญ๐ซ๐๐ฆ๐๐ฅ๐ฒ ๐ฏ๐๐ฅ๐ฎ๐๐๐ฅ๐ ๐๐จ๐๐๐ก๐ข๐ง๐ ๐ฅ๐๐ฌ๐ฌ๐จ๐ง ๐
The advisor did the following right
โ built rapport
โ asked open-ended questions
โ showed empathy (not sympathy)
โ explained his process after the prospect asked
๐ท๐๐๐๐๐๐: the owner of 4 body shops still sounded cold, distant and mistrusting
Game changing moment: Advisor began using "mechanic" lingo ๐ฅ
It was like a switch went off
Prospect immediately
โ opened up
โ was more engaged
โ asked buying questions
My client did his homework
A quick internet search revealed prospect is a mechanic by trade and owned multiple locations. He prepared accordingly
By using lingo he felt familiar with, he made the connection
๐น๐๐๐๐๐: ๐ฅ Appointment booked ๐ฅ
๐ณ๐๐๐๐๐: People want to be heard and understood
By speaking their language, that is exactly what youโre doing
Follow me on LinkedIn: https://lnkd.in/gRY9jhEy