22/05/2025
We have activated our Emergency Assistance to customers and businesses in areas affected by flooding in the Mid-North Coast and Hunter region of New South Wales.
We are thinking of everyone in the impacted regions and have several measures in place to support affected customers and employees through this challenging time.
Our Emergency Assistance includes a range of support:
✔ Customised payment arrangements for home loans, business loans, personal loans and credit cards;
✔ Waiving fees and charges, including waiving fees for temporary and damaged merchant EFTPOS terminals, as well as support with merchant terminal rental fees;
✔ Temporary overdrafts, additional loans or emergency credit limit increases (subject to credit approval);
✔ Waiving fees and notice periods for early access to term deposits (including Farm Management Term Deposits);
✔ Emergency accommodation may be available for customers who have taken out home insurance provided by Hollard, distributed by CommBank, subject to making a claim and policy terms and conditions;
✔ Helping direct claims enquiries for customers seeking support through their home insurance provided by Hollard, distributed by CommBank.
We understand each customer will have different needs and encourage those affected to discuss their individual circumstances by either messaging us via the CommBank app, phoning 1800 314 695 or visiting their nearest Commonwealth Bank branch, if safe to do so. Business customers can call 1800 314 695 or speak with their dedicated CommBank relationship manager.
For emergency help call the State Emergency Service on 132 500 or visit your State Emergency Service website. In a life-threatening emergency call 000 (triple zero).
