09/10/2026
Earlier this week, I received an email from one of my accredited lenders letting me know I’d be getting another new Business Development Manager (BDM). This is the third BDM change with the same lender over the last 12 months.
Now, I completely understand that people move on to new opportunities. That’s business. That’s the world we live in.
But it got me thinking🤔
Over the past 12 months, I’ve counted 14 BDM changes across the lenders on my panel.
1️⃣4️⃣ !!!
Every time someone new comes along, you start again. You build rapport, learn how each other works, and establish an understanding of different client scenarios. Then, before you know it, you’re introducing yourself to someone new.
Ironically, when I worked in banking for over 10 years, I heard customers express this same frustration time and time again.
“My banker has changed again.”
“I’ve got a new contact.”
“I have to explain my situation all over again.”
Back then, I understood the frustration. Today, I genuinely empathise with it.
Because if it’s frustrating for me as a mortgage broker, imagine what it’s like as a customer. And this is where I believe a mortgage broker can make a real difference. 🤝
When you work with me, you’re not tied to one bank, one banker or one branch.
I’m here to be your long-term lending adviser. Whether you’re buying your first home, refinancing, upgrading your home or building a property portfolio, my goal is to help you build a lending strategy that evolves with you.
Not just for your next transaction, but for the years and milestones that follow. 💪
Your circumstances will change. Your goals will evolve. Your lending strategy should evolve with them.
You deserve more than a transaction. You deserve a trusted person in your corner for the long term.
I’m James from Finer Finance, and if you’re looking for a more personal approach to your lending, I’d love to have a conversation. 🙌